Our Return and Refund Policy was last updated  07/November/2022

Thank you for booking an appointment or shopping at littlegrowingbones.com

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Little growing bones information.

• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.

• “Service” refers to the Website.

• “Website” refers to Little growing bones, accessible from www.littlegrowingbones.com

• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 12 hours without giving any reason for doing so.

The deadline for cancelling an Order is 12 hours to the time you expect to receive a service or product from  the company.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: https://littlegrowingbones.com/contact-us/
• By sending us an email: judi@littlegrowingbones.com

We will reimburse You no later than 12hours from the time of your cancellation or the return  of the Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in at least 12 hours 
• The Goods are in the original packaging
• The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Downloadable content.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

71915, Kampala

We cannot be held responsible for Goods damaged or lost during return. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://littlegrowingbones.com/contact-us/
• By sending us an email: Judi@littlegrowingbones.com